Service/Returns
LC Automation are proud of our commitment to customer service, which means we are prepared if things occasionally don't go to plan.
Whatever your issue, you can be sure that our dedicated Service and Returns Department will be on-hand to sort out your problem. In conjunction with our Technical Support Team, they are your single point of contact for all repairs, returns, warranty issues and other product related problems.
Our Returns Procedure:
Contact our Service Department or Internal Sales Desk by telephone or email, please remember to supply as much information as possible why you would like to return the product:
Telephone:
01254 685900 for Blackburn Head Office
01249 460099 for Chippenham Office
Email:
service@lca.co.uk
sales@lca.co.uk
sales.chippenham@lca.co.uk
We will discuss the problem with you and issue the Returns Number (RN) paperwork if the return is to be authorised (note: we cannot accept any item without this number)
Fill in the Returns Form in full and send it with your items to:
Service Department
LC Automation Limited
Duttons Way
Shadsworth Business Park
Blackburn
Lancashire
BB1 2QR
We will assess your goods and return them to our supplier as required
When we receive confirmation from our supplier, we will process the credit on your account (or the refund to your credit card)
Please note; we cannot handle any return without the appropriate RN authorisation.
Our promise to you:
- We will contact you by e-mail to acknowledge receipt of your goods
- All returns will be assessed by our engineers as quickly as possible
- Goods will be returned to our supplier as required
- We will continue to keep you updated on the progress of your returned items by either telephone or e-mail
Terms and Conditions:
Goods ordered in error must be returned immediately, in a saleable condition with all original packaging. A handling charge may be payable. Special order items cannot be returned unless they are faulty (your sales advisor will confirm this at the time of order).
For full details of our Returns and Service Statement download the links opposite.
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