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LC Automation Privacy Policy

This Privacy Policy explains how we use the personal information that LC Automation Limited collects or generates both in relation to this website and our products and services.

1. BACKGROUND

1.1 LC Automation Limited with its registered office at Duttons Way, Shadsworth Business Park, Blackburn, Lancashire, BB1 2QR and other companies in the LC Automation Limited group collect and use certain Personal Data. LC Automation Limited is responsible for ensuring that it uses that Personal Data in compliance with data protection laws.

1.2 At LC Automation Limited we respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs the handling of Personal Data by LC Automation Limited in the course of carrying on commercial activities.

1.3 We use the following definitions in this Privacy Policy:

LC Automation Limited”, “we” or “us” means LC Automation Limited and other companies in the LC Automation Limited group.

Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, LC Automation Limited (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of LC Automation Limited or any other person in respect of an individual.

2. THE PRODUCTS AND SERVICES WE PROVIDE

2.1 This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:

  • Information we receive through our websites ("LC Automation Limited Websites"); and

  • Information we receive through or in connection with the provision of our products and services ("LC Automation Limited Services").

3. THE TYPES OF PERSONAL DATA WE COLLECT

3.1 Many of the services offered by LC Automation Limited require us to obtain Personal Data about you in order to perform the services we have been engaged to provide. In relation to each of the services described at paragraph 2.1 above, we will collect and process the following Personal Data about you:

Information that you provide to LC Automation Limited. This includes information about you that you provide to us. The nature of the services you are requesting will determine the kind of Personal Data we might ask for, though such information may include (by way of a non-exhaustive list):

  • basic Personal Data (such as first name; family name; position in the company; company name; company email address; business phone number; business address; city; postcode; country);
  • any information that you choose to share with us (whether through our websites or otherwise) which may be considered Personal Data;

Information that we collect or generate about you. This includes (by way of a non-exhaustive list):

  • Information about the LC Automation Limited Services which you have purchased and our interactions with you;
  • When you visit LC Automation Limited Websites, cookies are used to collect technical information about the services that you use, and how you use them. For more information on the cookies used by LC Automation Limited please see our Cookie Notice.

Anonymized data

In addition to the categories of Personal Data described above, LC Automation Limited will also process further anonymized information and data that is not processed by reference to a specific individual.

4. HOW WE USE YOUR INFORMATION

4.1 Your Personal Data may be stored and processed by us in the following ways and for the following purposes:

  • for ongoing review and improvement of the information provided on or operation and security of LC Automation Limited Websites;
  • to assess your application for LC Automation Limited Services, where applicable;
  • to set you up as a customer;
  • to provide you with LC Automation Limited Services
  • to understand feedback on LC Automation Limited Services and to help provide more information on the use of those products and services quickly and easily;
  • to communicate with you in order to provide you with services or information about LC Automation Limited and our products and services;
  • to understand your needs and interests;
  • for the management and administration of our business;
  • in order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures; and / or
  • for the administration and maintenance of databases storing Personal Data.

4.2 However we use Personal Data we make sure that the usage complies with law and the law allows us and requires us to use Personal Data for a variety of reasons. These include where:

  • we need to do so in order to perform our contractual obligations with our customers;
  • we have obtained your consent;
  • we have legal and regulatory obligations that we have to discharge;
  • we may need to do so in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
  • the use of your Personal Data as described is necessary for our legitimate business interests, such as:
    • allowing us to effectively and efficiently manage and administer the operation of our business;
    • conducting market research or business analysis;
    • maintaining compliance with internal policies and procedures; and
    • promoting our business or LC Automation Limited Services.

4.3 We will take steps to ensure that the Personal Data is accessed only by employees of LC Automation Limited that have a need to do so for the purposes described in this Privacy Policy.

5. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

5.1 We do not share your Personal Data within the LC Automation Limited group of companies for the purposes described above:

6. HOW WE SAFEGUARD YOUR INFORMATION

6.1 We have extensive controls in place to maintain the security of our information and information systems.  The information that we handle is protected with safeguards appropriate to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed or stored is limited to authorised employees.

6.2 As a condition of employment, LC Automation Limited employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to it to perform their roles. Unauthorised use or disclosure of confidential client information by a LC Automation Limited employee is prohibited and may result in disciplinary measures.

7. HOW LONG WE KEEP YOUR PERSONAL DATA

7.1 How long we will hold your Personal Data for will vary and will be determined by the following criteria:

  • the purpose for which we are using it – LC Automation Limited will need to keep the data for as long as is necessary for that purpose; and
  • legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal Data.

8.  YOUR RIGHTS

8.1 In all the above cases in which we collect, use or store your Personal Data, you may have the following rights and, in most cases, you can exercise them free of charge. These rights include:

  • the right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you;
  • the right to withdraw your consent to the processing of your Personal Data at any time. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason for doing so. For example, we may need to retain Personal Data to comply with a legal obligation;
  • in some circumstances, the right to receive some Personal Data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to Personal Data which you have provided directly to LC Automation Limited;
  • the right to request that we rectify your Personal Data if it is inaccurate or incomplete;
  • the right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are legally entitled to retain it;
  • the right to object to, or request that we restrict, our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Data but we are legally entitled to refuse that request; and
  • the right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.

8.2 You can exercise your rights by contacting us using the details listed in paragraph 10 below.

9. DESIGNATED REPRESENTATIVE

9.1 LC Automation Limited’s registered office may be contacted using the following contact information:

  • Address: Duttons Way, Shadsworth Business Park, Blackburn, Lancashire, BB1 2QR
  • Email Address: marketing@lca.co.uk

10. QUESTIONS AND CONCERNS

10.1 If you have any questions or concerns about LC Automation Limited’s handling of your Personal Data, or about this Policy, please contact our Privacy Officer using the following contact information:

  • Address: Duttons Way, Shadsworth Business Park, Blackburn, Lancashire, BB1 2QR
  • Email Address: nigel.dean@lca.co.uk

We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive from our Privacy Officer, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, LC Automation Limiteds’ Privacy Officer will provide you with the contact information for that regulator.

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