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LC Automation Returns Procedure

Returns Authorisation

To allow smooth handling of credit returns, all returns must firstly be approved by LC Automation. This is easily done by contacting our Service Department on 01254 685900 or email, please remember to provide as much information as possible about why you would like to return the product:

When you contact us we will need to know;

  • Manufacturer’s product code
  • Serial number
  • Your original order reference 
  • Reason for credit return request

We cannot accept credit returns under all circumstances; however if it is initially agreed we will then trace the product on our order process system and issue a Returns Number (RN) authorisation. The RN will be emailed to you confirming the details, and stating the agreed actions. A copy of the RN should accompany the product when you return it.

Please note; we cannot handle any return without the RN authorisation.

If the return request is for equipment incorrectly ordered or no longer required then we will consider acceptance under the conditions below and may apply a re-stocking handling charge, depending on the circumstances.

  • All return goods must be in working order and undamaged.
  • All must be returned with their original packaging and manuals as supplied.
  • The standard re-stocking charge is 15% of the product value however this can increase if, for example, the condition of the packaging is not as new.
  • Any product returned in a condition other than when originally shipped will have a reduced resale value to us, and our re-stocking charge needs to reflect this.
  • Similarly, if the goods were specifically sourced for the original order, or are non-stock items this will also be likely to increase the re-stocking charge.

All goods returned should be accompanied by a copy of the RN note and sent to:-

Service Department
LC Automation Limited
Duttons Way
Shadsworth Business Park

Upon receipt of a return we will test the product and inspect the packaging to make an assessment of its resale value; we will then discuss our findings with you to determine the next step.

After agreement we will re-stock the product with any handling charge applicable, or return the product to you.

If applicable we will then raise a credit note to cover the full cost of the part on the original invoice number less any re-stocking/handling charge.

If the products covered by any RN note have not been returned within 30 days of its issue then the RN will be deleted.

For further details, please download a copy of our Returns and Service Statement.

LC Automations Credit Returns

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