LC Automation
Call LC Automation on 01254 685900 +44 (0)1254 685900 E-mail LC Automation sales@lca.co.uk sales@lca.co.uk
Home > About_Us > Covid-19 Response

It is (still) Far from Business As Usual. But We Are Going to Get Through This Together!

2021 seems to continue where 2020 left off, with all of the UK in some form of lockdown and many more people infected with Covid-19 than before. It's a bleak time, but everyone at LC Automation continues to pull together to make sure our customers get the support they need. As we have said before, manufacturers still need to produce food and medicines, utility companies need to supply fresh water and many others are trying to keep their business open as best they can.

We get that, so as an essential part of that supply chain, LC Automation isn't relying on business as usual. We are upping our game and making sure that everything is in place to keep our customers working. We will get through this together!

Don't Feel Isolated - We Are Here When You Need Us

Following the latest government guidelines, some of our staff are working from home and those that remain are following strict social distancing measures. But, whether our team are home or office based, you can still get in touch in the usual way. To make it as easy as possible for you, everything stays the same. The same people - the same phone numbers - the same e-mail addresses. We are here for you.

Working with Our Suppliers to Keep You Working

On top of everything, there are well publicised issues with freight passing across the channel from Europe which is slowing down deliveries from some of our suppliers. However, we have been increasing our stock holding of the products you buy most often and our key suppliers have invested heavily in UK stocks, to try and reduce the impact of any problems. Placing your orders earlier can help minimise disruption, but the components you need are available. If delays do occur, we will be sure to keep you updated.

Working with You - Remotely!

Our team of Field Sales Engineers continue to provide local support to our customers and are a great point of contact if you have any questions. To keep everyone safe, we are restricting face to face meetings and site visits, but you can still keep in touch by telephone, e-mail and remote online meetings.

Our Technical Support Engineers continue to provide all the help and support you need from their home offices. To get in touch, just call the usual number; 01254 685900 and choose the Technical Support option.

Of course, our website is available 24/7 if you want to check stock and current prices, place orders, create a quote or track your deliveries. Register today or talk to our Sales Department if you need any help.

Pulling Together to Support You

We put together a vigorous response to dealing with the ongoing situation, but we continue to review that response and adapt to whatever challenges come along. I would like to finish by saying how proud I am of the whole LC Automation team who continue to pull together to deliver a first-class response in very trying circumstances.

Stay safe and take care of yourself,

Malcolm Chadwick
Managing Director

LC Automation Ltd